Return & Warranty Policy

Thank you for shopping with COOLSERVE Air-Condition Engineering. We take pride in the quality of our equipment and the excellence of our workmanship. Please review our policy regarding returns and warranties below.

1. Return Policy (All Sales Are Final)

Because we provide specialized equipment and tailored installations, we do not accept returns or exchanges for change of mind, incorrect ordering, or non-defective products. Once an order is placed and processed, the sale is final. We encourage you to review all specifications carefully or speak with our team before finalizing your purchase.

2. Our Warranty Coverage

While we do not accept standard returns, we fully stand behind the quality of what we sell and install. Your purchase is protected by the following extensive warranties:

  • 1-Year Equipment Warranty: All equipment sold by COOLSERVE comes with a 1-year warranty covering manufacturing defects and hardware failures under normal operating conditions. (Warranty covers directly by manufacturer)
  • 5-Year Compressor Warranty: All equipment sold by COOLSERVE comes with a 5-years warranty covering manufacturing defects and hardware failures under normal operating conditions. (Warranty covers directly by manufacturer)

  • 3-Year Workmanship Warranty: We guarantee the quality of our installation. Our 3-year workmanship warranty covers any issues arising directly from the installation or assembly process handled by our team.

3. What is Excluded from the Warranty?

Our warranties do not cover issues caused by:

  • Normal wear and tear.

  • Misuse, abuse, or accidental damage.

  • Modifications or repairs performed by an unauthorized third party.

  • Failure to follow standard operating and maintenance instructions.

4. How to Make a Warranty Claim

If you experience a technical issue with your equipment or notice a problem with our installation, please contact us immediately so we can make it right.

  • Email: service@coolserve.com

  • Phone: 62886316
  • WhatsApp: 62886316

  • Information to Provide: A description of the issue, and any relevant photos or videos.

Our team will assess the issue and, if covered under warranty, arrange for a repair, replacement, or service visit as quickly as possible.